Home-based care that never slows you down

Affordable Connectivity Program

The Affordable Connectivity Program is a Federal Communications Commission (FCC) program.  It has been designed to help lower the cost of broadband service for eligible households who may be struggling to afford internet service.  The Affordable Connectivity Program provides:

• Up to $30 per month discount for broadband service; and
• A one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

Click on this link to find out more about the program and determine if you are eligible:

https://www.affordableconnectivity.gov

Access to Your Health Information

As a member of a Hamaspik health plan, you can access current and up-to-date information about the health services that you receive.  This is known as our Patient Access and Interoperability solution. This information uses new and innovative technology, in order to give you quick and secure access to your health care records on-line – on a smartphone, laptop, or tablet device.

Making this data available to you is based on requirements outlined in the CMS Final Rule, based on the 21st Century Cures Act that was passed by Congress in 2020. The type of information that is available includes:

• Claims for the services that you receive

• Clinical data about your health care services

• Your provider directory

• Your prescription drug formulary

Please note that the information that is available may include sensitive information such as information about your medical diagnoses, mental health and behavioral health services, alcohol and substance abuse, domestic violence, genetic testing, HIV/AIDS, reproductive health, pregnancy, abortion and sexually transmitted infections. 

Core Elements
There are three core elements that work together in order to make this information available to you:

1) The Data Sources – Hamaspik health plans manages most of the data that is available to you. We also work with our providers to compile your data for certain services (like prescription drugs, and behavioral health services).

2) The Technology Stack – The data is then “formatted” and stored in the Fast Healthcare Interoperability Resources (FHIR) repository and so the data can be made available to members.  

3) Third Party Applications – Hamaspik Members may download apps that can access this data to their smartphones, laptops or tablets. Members will need to create an account with one of the available API Gateway providers to allow the app togain access to his/her data.  

Currently, there are two apps that are live and ready to connect you to your Hamaspik health plan data. You may find information on how to download and register with these apps below:

• OneRecord: https://onerecord.com/

• CareEvolution (myFHR app): https://careevolution.com/myfhr/

• B.well: (https://www.icanbwell.com/)
  
  
• Flexpa: (https://www.flexpa.com/)
  
  
• Health X Change: (https://www.healthxchange.us)
  
  
• mPowered: (http://www.mpoweredhealth.com/)
  
  
• ReimburseRPM: (https://reimburserpm.com/)
  
  
  

What is 1upHealth?

Hamaspik works with 1up Health as our contractor to make your data available to you. 1upHealth is a healthcare interoperability technology company, whose secure and reliable FHIR platform provides a complete view of member data.   1upHealth uses Touchstone, a product from Aegis, an independent third-party testing organization. Aegis is a member of the FHIR Business Alliance. Their Touchstone product integrates the latest health IT standards. Working with 1upHealth and Touchstone helps Hamaspik to ensure the environments that have your data will always meet the most current FHIR requirements.

Member Account Setup and Authorization Flow

In order to access your personal data, you must set up an account with one of the companies that offers an API Gateway. Members must set up an account when providing access to the first application with which they choose to share their data. Name, Date of Birth, Plan Member ID, Zip Code and a valid, unique email address are required.

After successful account creation, for future application access, Members will be prompted for the valid email address that was initially used to create the account. An authorization code will be sent to that email address and Members will be required to enter the code in order to authorize the access.

Member Rights and Risks

You have the right to share data with third-party app(s). You can grant consent to share your health data with any chosen third party app that is listed in the section above. When you submit your consent, we are required to make your health data available to you within one business day, through the third-party app that you select.  

You have the right to revoke your consent at any time.   If you decide that you want to stop accessing your data on the third-party app, this is also your right. You can immediately revoke the access granted to the app by calling Member Services, at the number on the back of your member ID card. (Also, please see the “Maintenance and Support” section below.)

You have the right to appoint an authorized personal representative. You may appoint a personal representative to act on your behalf. You can appoint anyone, such as a family member or a trusted aide, as your authorized personal representative to make health decisions on your behalf. Your appointed authorized personal representative is treated as the member and can grant, revoke or renew consent to the third-party apps to access your health data.  In order to do this, you must complete and sign a form that gives your designated representative permission. 

Please be careful when choosing who you want to appoint as your personal representative.

There is more information below about appointing a representative to access your data on your behalf. Click here to download the required form. 

There are risks when you share your data with third party apps.

The apps that you can use to obtain your health records are not part of Hamaspik health plans. When you consent to share your data with of the available apps, we want you to also be aware of the potential risks lets you make an informed decision.

Allowing an app to access, store, manage or use your data involves some degree of risk. Through our relationship with 1upHealth, they have reviewed several apps and will only make an app available to you if it meets their quality and security standards. But once your data is shared externally and is controlled by a third party, Hamaspik has no visibility or control over how they store, manage or consume it.

If you think the safety of your data could be compromised by the third party, you can immediately stop sharing your data with them by calling Member Services, at the number listed below and on the back of your Member ID card.

Please note that Hamaspik takes every effort to safeguard your personal information when it is saved in our records.   (Click here to download a copy of the Hamaspik privacy notice.)

However, when you authorize your data to be sent to you through a third party app, it is transferred outside of our records. You should review the privacy and security policies of the third party app to be sure that they are also protecting your data.

Risk of secondary usage of data by the third-party app(s). A specific example of risk to your data is called secondary usage. When your data is shared with a third-party app, they may use your data in other ways, such as for advertising. Please be sure to review their privacy policy and user agreement before you decide to share your data.

If you think the safety of your data could be compromised by the third party, you can immediately stop sharing your data with them by contacting Member Services at the number listed below and on the back of your Member ID card.

Risk of social engineering scams. Social engineering attacks, in which scammers try to access your health information, are becoming increasingly sophisticated. Beware of people or organizations posing as representatives of third-party health apps to trick you into sharing your sensitive information. Sometimes called “phishing scams,” these could be phone calls or emails pretending to be a trustworthy company or person requesting your information. There are some simple steps you can take to protect your information:

• Keep your anti-virus software updated at all times.

• Use multifactor authentication for important accounts.

• Don’t respond to requests for personal information or passwords. 

• Don’t open email from a suspicious source.

• Don’t click on links or open attachments received in an email from a suspicious or unknown sender.

• Don’t use the same password for multiple accounts.

Appointing a Representative

An authorized personal representative is a person allowed to act on your behalf to make health decisions for you. Before someone can act as an authorized personal representative, you must appoint them by providing a legal document called Power of Attorney (POA) or Health Care Proxy.  If you need assistance with these documents, please consult an attorney. Your care manager can also provide you with the official New York State Health Care Proxy form.

Medicare and Medicaid require that we treat your authorized personal representative the same as we would treat you, regarding the information we share and decisions that are made about your care. That means we would honor the health decisions your representative makes on your behalf (just like we would honor yours). Because of this, you should be careful in choosing who you want to appoint as your authorized personal representative.

Your authorized personal representative is treated like you, the member, in terms of health decisions they can make and has rights that include:

• Making health decisions on your behalf 

• Granting, revoking and renewing consent to third-party apps on your behalf

• Viewing the list of third-party app(s) that are accessing your health data

• Accessing your health data via the third-party app(s)

However, you can also restrict your authorized personal representative from seeing certain protected health information, such as information about substance abuse treatment, mental health services, and HIV.

How to appoint an authorized personal representative

To submit a request for appointing an authorized personal representative, follow these steps:

• You must complete and sign a form that gives your designated representative permission.  Click here to download the required form. 

• As a next step, you need to mail or email the signed authorization form to your Hamaspik Health Plan.
  

• You can email it to us at info@hamaspik.com
  

• You can mail it to us at:
  Hamaspik Health Plans
  58 Route 59, Suite #1
  Monsey, NY 10952
  
  You can fax it to us at: 845-503-0999  

We will review the form to be sure it is complete, and we will contact you if we have any questions. Upon successful approval, the authorized personal representative will receive an email from us with a unique access code to set up a new account or link their existing account to the personal representative role.

Note: You also have the right to terminate an authorized personal representative at any time.

• If you want to replace your authorized rep with somebody new, submit an updated authorization form to us, as outlined above.

• If you want to revoke, submit a revocation letter, you must notify us in writing. You can send this notice to us at the address or email or fax number outlined above.

If you have questions, please contact Member Services at 888-426-2774.  (TTY users, call 711.)